John Charles Held

Team Support Lead & Operations Coordinator

John Charles Held is the Team Support Lead & Operations Coordinator at Neatly & Co., where he spearheads digital transformation and process innovation. Collaborating closely with the CEO, he drives AI-driven workflow optimizations and advanced automation through Microsoft 365 and Power Automate, enabling seamless integration of internal processes and supporting efficient, scalable team operations.

Originally from Windermere, Florida—a vibrant and diverse community—John credits his fluent Spanish to his upbringing in Florida combined with his proud Dominican heritage. His multicultural background enriches his ability to engage with diverse teams and global partners effectively.

In addition to his expertise in process innovation, John brings extensive experience in global product sourcing and vendor management. He has successfully overseen international supply chains, streamlining approvals with major vendors such as Amazon, and ensuring robust and reliable operations across multiple distribution channels. His adaptive approach and optimization skills significantly enhance both client satisfaction and internal efficiency.

John is also an accomplished website designer, utilizing industry-leading platforms and design software to create compelling, user-centric digital experiences, including Neatly & Co.’s own website. His design portfolio spans diverse projects, from marketing collateral to comprehensive websites, consistently reflecting cohesive branding and impactful customer engagement.

Holding a B.S. in Interdisciplinary Social Sciences from Florida State University—with concentrations in political science, communication, and crisis management—John leverages this multidisciplinary education to approach challenges strategically and adaptively. He is dedicated to ongoing professional development, holding certifications in leadership, AI development, construction management, and social media strategy.

Beyond his professional achievements, John is passionately committed to community service. He has actively volunteered for political campaigns and participated in support initiatives like 7 Cups, demonstrating his unwavering dedication to positively impacting individuals and communities.

John@neatlyco.com